For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery for a refund or credit note. We recommend trying on all purchased items once received to ensure adequate time to return items if necessary.

All credit notes are valid for 12 months from the date of issue, except in certain locations where credit notes are valid for 2 years from the date of issue.

Unless the return is required by law, items must be in original condition (including tags) and must not have been worn, altered, or washed. Items must not have been used in photography shoots, social media posts, online, commercially, or for personal gain. All packaging (including garment bags) shipped with your order must be returned. Every clothing item has a tag and personal hygiene sticker for swimwear attached. Once this tag and hygiene sticker has been removed, the garment is no longer returnable. For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place. Returns will not be accepted if the protective hygiene strip is removed or altered, or the item otherwise shows signs of wear.

If you wish to exchange for another item or size, you can do this by returning it to the original store/hotel of purchase for a store credit or refund and purchase the new item separately.

Returns are only accepted with proof of purchase.

All purchases on cosmetics, underwear, earrings, tights, hair clips, hair chignons, and hair pins are final sale. We will not accept returns on these items for hygiene reasons.

Gift Cards may not be returned and will be honoured for at least 5 years from the date of issue in most states, except in certain locations where Gift Cards will be honoured for 9 years from the date of issue, and in other locations where there is no expiry. Gift Cards are valid for use on the Canada Online Store.
If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, Bella Redefined may refuse the return.

This policy does not apply to Bella Redefined in-store purchases. For all third-party stockists, your return must be processed through their system only. Bella Redefined will not be responsible for any returns or credit notes where the original proof of purchase was not Bella Redefined online website.

Should you wish to return an item, Bella Redefined does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at the time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to seek a tax refund.

Where Bella Redefined covers the costs of returns using the prepaid returns label within Canada, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items approved by Bella Redefined. All international returns should be shipped back to Bella Redefined as goods returned to sender to ensure no duties and taxes are incurred for the return.
We do not currently support international returns for Collect In-Store orders.

Submit your return request by sending an email to love@bellaredefined.com and follow the outlined steps and instructions. A return request must be submitted to ensure your refund is processed within the standard processing times.
Upon completion of this process, you will receive an email confirming your return details, including your return label.
You may choose either a refund or store credit for all or part of your items.
We provide a complimentary returns courier service for online orders, where available.
Note: Access to a printer is required for using this free service.

Carefully pack your return item(s) into one package. If your return does not fit in one package, please contact Client Services for an additional return label.
Affix the shipping label that you receive from our customer service team (page with three barcodes) to the outside of your package.
Please include the original proof of purchase or commercial invoice inside the package.
For international returns, please contact Client Services for any additional documents required for your return. Failure to do so may result in incurred duties and taxes.

Drop Off: Drop off your package at a UPS location near you. Once dropped off, use the link provided in your confirmation email to track your return.

UPS Collection: Schedule a Pickup with UPS online at www.ups.com. Once scheduled, UPS will collect your return on your scheduled date and deliver it to the Bella Redefined Online Store for processing. After collection, use the link in your confirmation email to track your return.
If your area is not serviced, please drop off at your nearest UPS service agent.
If you prefer to use an alternative courier service for your return, Bella Redefined will not be responsible for any loss, damages, or expenses.

Note: We strive to process returns within 5 business days upon receiving your return. During sale periods, processing may take an additional 1-2 business days.
Once received, items undergo a quality review. Upon clearance, you will receive a credit note or refund for the purchase price (excluding original shipping cost) to the original method of payment used. You will be notified via email once your return is processed, typically within 5 business days of receiving your return. Returns processing during sale periods may take 1-2 business days longer.

Returns Policy: Returns are accepted with proof of purchase within 15 days from the date of delivery. Items returned outside this period will not be accepted. An online return request must be submitted to ensure your refund is processed within normal processing times.

Loyalty Members will be offered pre-orders prior to the general market. If your item is on pre-order, this will be dispatched once it becomes available. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organize for your items to be sent separately, please drop us a line at  love@bellaredefined.com

Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.

Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.