To exchange your order for a different size, please contact our customer service team with your order number and the new size you'd like. We’ll guide you through the process and provide instructions for returning the original item. Once we receive it, we’ll ship out the new size. Please note that exchange availability is subject to stock, and any price differences will be communicated.

We accept returns within 15 days of purchase, provided the items are in their original condition, unworn, and with all tags attached, including hygiene stickers for swimwear. Returns will be issued via credit notes, valid for 12 months from the date of issue.

To initiate a return, please visit our returns page to submit an online return request and follow the instructions provided. You’ll need your order number and email address.

For hygiene reasons, certain items like swimwear and candles cannot be returned if they have been opened or worn. Items include cosmetics, underwear, earrings, tights, hair clips, hair chignons, and hair pins, as well as gift cards are non-returnable. Please refer to our full return policy for details.

Once we receive your returned items, please allow 7-10 business days for the return to be processed.

Exchanges should be handled by returning the item to the original store/hotel of purchase for a store credit or refund, then purchasing the new item separately.
Exchanges for items purchased on the Bella Redefined website

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Bella Redefined covers the costs of returns within Canada using the prepaid returns label, but international customers are responsible for their return postage costs, and initial shipping charges are non-refundable.

Sale items are eligible for return unless they are marked as final sale, in which case they are non-returnable. Please refer to “Are there any items that are non-returnable/” for more information on non-returnable items.

Refunds will be issued to the original payment method used at the time of purchase, excluding original shipping costs unless the item was faulty.

All orders are final. We cannot guarantee a change to your order once it has been dispatched.

Yes, you can request a refund! If you're not completely satisfied with your purchase, please contact our customer service team within 15 days of receiving your order. We’ll provide instructions on how to return your item(s). Once we receive the return in its original condition, we’ll process your refund. Please note that shipping fees may not be refundable, and certain items may be final sale. For full details, please refer to our Shipping & Return Policy.